Frequently Asked Questions
Everything you need to know about shopping with Step2Buy
What are your standard shipping times?
We typically process orders within 1-2 business days. Standard shipping usually takes 3-7 business days depending on your location within the country.
How can I track my order?
Once your order has shipped, you will receive an email notification containing a tracking number and a link to the carrier's website to monitor your delivery.
What is your return policy?
We offer a 30-day return policy for most items. Products must be in their original condition and packaging. Please contact our support team to initiate a return request.
Which payment methods do you accept?
Step2Buy accepts all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.
Do you offer international shipping?
Currently, we only ship to domestic addresses. We are working on expanding our logistics to support international customers in the near future.
How do I change or cancel my order?
Orders can be modified or cancelled within 2 hours of placement. Please contact our customer service immediately via live chat or email to request a change.